Troubleshooting Guide

How to Identify a Faulty Pedal Switch

Typical indicators of a faulty pedal switch:

• The vehicle starts up but fails to move when the pedal is pressed
• The vehicle occasionally stalls or cuts out during operation 
• The vehicle responds when operated with the remote control but not with pedal
• The vehicle starts and receives proper voltage, but it fails to move despite pressing the pedal.
• The vehicle begins to move as soon as it is powered on without touching the pedal or remote control.

 

Troubleshooting a Faulty Pedal Switch: Tips to Follow

• Test with the parental remote control: 

Use the parental remote control to operate the ride-on toy. If the vehicle responds to the remote control commands but doesn’t work when using the pedal, it suggests that the pedal switch within the vehicle is likely faulty. It’s recommended to perform this test with a child sitting on the ride-on toy to simulate normal driving conditions and rule out other potential issues. Please note that this method applies specifically to troubleshooting via the parental remote.

 

• Advanced testing method: 

For those comfortable and experienced with wiring, there is an alternative method to test the pedal switch. Start by removing the pedal from the ride-on toy. Then, detach the wires from the pedal housing and carefully touch the two wires together. If this action activates the motors and causes movement, it confirms that the pedal switch is indeed faulty. To ensure safety during this test, it is advisable to remove the rear wheels of the vehicle, as it will remain stationary.

 

Note: When troubleshooting a faulty pedal switch, it’s important to exercise caution and follow these steps carefully. If you are unsure or uncomfortable with advanced wiring techniques, we recommend seeking assistance from a professional or contacting our customer support for further guidance.

 

How to Identify a Faulty Mainboard/Speed Controller: 

Identifying a faulty Mainboard/Speed Controller in your ride-on toy is crucial for resolving performance issues. Here are some common symptoms that indicate a potential problem:

• The vehicle powers on but doesn’t move when attempting to drive.
• The vehicle doesn’t respond to left or right commands from the remote control.
• The vehicle fails to pair with the parental remote.
• It moves backward but not forward.
• The vehicle powers on, displaying full voltage, but doesn’t move.
• The vehicle operates correctly with the pedal but not with the parental remote.

 

Troubleshooting Steps for a Vehicle That Won’t Move:

• Verify Remote Control Functionality: 

Start by testing the vehicle with the remote control to ensure it responds to commands.

• Check Battery Voltage: 

Confirm that the battery has enough charge by checking its voltage. A low battery might be the cause of the issue.

• Check Connections and Wires: 

Examine all clips and connections leading to the MainBoard/Speed Controller. Ensure that no wires are loose or disconnected.

• Steering Issues: 

If the vehicle does not turn left or right, check the bolt on the steering rod for tightness. Verify that the steering motor is properly connected.

• Pedal vs. Parental Remote: 

If the vehicle works with the pedal but not the parental remote, there may be an issue with the Main Board/Speed Controller.

 

In case none of the above steps resolve the problem and the symptoms persist, it is likely that the MainBoard/Speed Controller is faulty and requires further attention.

 

How to Identify Signs of a Faulty Battery

Common symptoms of a faulty battery include:

• Intermittent cutting out of the vehicle while driving.
• Failure of the battery to charge properly.
• Noticeable decrease in the vehicle’s speed compared to its usual performance.
• Short battery life; The vehicle battery doesn’t hold a charge for long.
• The vehicle’s power turns on, but it doesn’t move.
• The vehicle repeatedly restarts unexpectedly.
• Complete failure of the vehicle to turn on.

 

Troubleshooting a potentially faulty battery:

• Check Battery Connection: 

Attempt to turn the car on. If it doesn’t turn on, verify that the battery is properly connected.

• Monitor Music Display Voltage: 

If the car turns on, check the voltage displayed on the music display. It should never be lower than 2 volts below the total battery voltage. 

 

How to Identify Signs of a Faulty Parental Remote Control

Common symptoms of a faulty Parental Remote Control include:

• The car does not pair with the parental remote.
• No lights appear on the remote control, even after changing the batteries.
• The lights on the remote control keep flashing and won’t stabilize, even after following the correct pairing procedure.
• The car operates with the pedal but doesn’t respond to the Parental Remote Control.

 

Troubleshoot a potentially faulty Parental Remote Control 

• Attempt Remote Pairing: 

Try to pair the remote with the car again to ensure a proper connection.

• Use New Batteries:

Replace the batteries in the remote control with new batteries.

• Test with the Pedal: 

Test the vehicle using the pedal. If it works with the pedal but not the Parental Remote Control, the issue likely lies with the remote.

It’s also advisable to troubleshoot the MainBoard/Speed Controller following the recommended procedure to rule out any potential faults with that component.

How to Identify Signs of a Faulty Wheel

Common symptoms of a faulty wheel include:

• The wheel does not spin when the motor is running.
• The wheel falls off while driving.
• The wheel cannot stay securely on the axle.

Troubleshooting a potentially faulty wheel 

• Check Snap or Clip Wheels: 

For snap or clip-on wheels, inspect the springs inside the wheel responsible for securing it onto the axle. Ensure that the springs are present and positioned correctly, as any misalignment can cause the wheel to malfunction.

• Address Non-Spinning Wheels: 

If a wheel is not spinning on one side, use the provided wrenches to loosen the bolt. Wheels that are overly tightened can hinder smooth rotation, potentially causing strain on the motors and battery degradation.

• Verify Wheel Attachment: 

If the wheel keeps falling off during driving, check for the presence of washers and split pins used to hold the wheel in place. Ensure that these components are inserted correctly and not missing, as their absence can lead to wheel detachment issues.

 

How to Identify Signs of  Faulty Steering Wheel Media Controls

The primary symptom of faulty Steering Wheel Media Controls is when the steering controls fail to work.

Troubleshooting issues with the Steering Wheel Media Controls:

• Check for Wires: 

Gently remove the steering wheel and inspect the wires to ensure none of them are snapped or damaged, both on the dashboard side and within the steering wheel. If any cables are found to be snapped or damaged in the steering wheel, a replacement steering wheel might be necessary. If the issue lies with the dashboard-side cables, contact us to arrange for a repair. Properly disassemble and securely package the vehicle for delivery to us, if needed.

• Examine Button Functionality: 

If the buttons are unresponsive, inspect them for any signs of damage and ensure they click correctly. For battery-operated steering wheels, try replacing the batteries with Duracell ones. If the steering wheel operates via wires, also check the speaker wire behind the music display to verify proper connection.

 

By following these steps, you can diagnose and potentially resolve issues with the Steering Wheel Media Controls, ensuring they function as intended.

 

How to Identify Signs of a Faulty Steering Wheel

The most common symptom of a faulty Steering Wheel is when it feels loose and fails to steer properly.

Troubleshooting potential issues with the Steering Wheel:

• Check Turning Functionality: 

If the car is not turning left or right, start by inspecting the bolt on the steering rod. Ensure it is in place and properly secured. If the bolt is intact, proceed to check the steering motor to ensure it is connected correctly.

• Verify Steering Wheel Bolt: 

Check that the steering wheel bolt is securely fastened to the top of the rod.

 

We believe that the above steps should help address any steering issues. However, if the problem persists, please don’t hesitate to contact our customer support for further assistance!

 

How to Identify Signs of a Faulty Motor

When dealing with faulty or incorrectly installed motors, you may encounter common symptoms such as:

• Clunking or grinding noise when driving
• Wheels moving in the wrong direction
• One wheel going forward & the other backward
• The item turns on and gets full voltage but doesn’t drive

 

Troubleshooting potential faulty motor:

• Check Motor Connections: 

Ensure that both wires are securely soldered onto the motor, as they may sometimes snap off. If the wires are not connected properly, re-solder them in place.

• Listen for Unusual Noises: 

If you hear grinding or clunking noises coming from the motor, it is likely faulty and will need to be replaced.

• Isolate the Faulty Motor: 

To determine which motor is causing the problem, disconnect one motor at a time and try driving the item with only one motor connected. This will help you identify the faulty motor/s.

• Incorrect Wiring: 

If one wheel is moving forward and the other backward, the motor wires might be connected the wrong way around by the manufacturers. You can easily fix this issue by swapping the wires in the plug.

• Motor Placement: 

If both motors are spinning in the wrong direction, it indicates that the left motor has been placed on the right side and vice versa. Swap the motor positions, and this will resolve the problem.

 

By following these troubleshooting steps, you can diagnose and address issues related to faulty or incorrectly installed motors effectively.

How to Identify Signs of a Faulty Media Player

The most common symptoms of a faulty media player are:

• No sound coming from the vehicle.
• Lack of power to the media player.
• The Media player is not functioning at all.
• Buttons on the media player are not responsive.

 

Troubleshooting potential media player issues:

• No sound issues: 

Check if the LCD display has power. If there is power, verify that the speaker wire is properly connected.

• LCD has no power:

Inspect the USB port for corrosion and ensure all wires behind the media player are correctly connected. If everything seems fine and there’s still no power, consider replacing the music display.

How to Identify Signs of a Faulty Speed Switch 

The most common symptom of a faulty Speed Switch is its inability to Change Speed From Low to High.

 

Troubleshooting faulty Speed Switch 

• Carefully remove the switch by gently prying it off with a soft plastic pryer or a flathead screwdriver.
• Once removed, inspect both wires to ensure they are properly connected. There should be one wire for low speed and another for high speed. If any wire is disconnected, re-connect it securely. If both wires are connected, and the issue persists, it’s time to replace the switch.

How to Identify Signs of a Faulty Light Switch

The most common symptom of a faulty Light Switch is when the vehicle lights fail to turn on.

 

Troubleshooting a potential faulty Light Switch:

• Check the cables on the switch itself by carefully prying the switch off its housing and ensuring that the cables are securely connected. Make sure there are no loose or disconnected wires.
• If the cables are properly connected, but the lights still do not turn on, the most likely issue is with the switch itself. In that case, please contact our customer service team for further assistance.

 

How to Identify Signs of a Faulty Four-Wheel Drive Switch 

The most common symptom of a faulty Four four-wheel drive Switch is when the car does not switch between 2WD and 4WD.

 

Troubleshooting a faulty four-wheel drive Switch:

• Check that the motors have been connected properly and refer to the motor troubleshooting guide to rule out any motor-related issues.
• Pry the switch off its housing and ensure that the wires have not been dislodged or disconnected.
• If the motors have been ruled out as the cause and the wires are securely connected to the switch, then the most likely culprit is the four-wheel drive Switch itself.

 

How to Identify Signs of a Faulty Gear Switch

The most common symptoms of a faulty Gear Switch are:

• The vehicle does not move forward/backward with the pedal but works with remote control.
• The vehicle moves forward but not in reverse.
• The vehicle moves in reverse but not forward.

 

Troubleshooting a faulty Gear Switch:

• Before proceeding, ensure that all MainBoard/Speed Controller connections are secure, as this could also prevent the vehicle from working in forward or reverse. Refer to the MainBoard/Speed Controller troubleshooting guide to rule out any issues. 
• Check that the gear switch wires are properly connected by prying the switch off its housing and ensuring the wires are securely in place.
• If the wires are connected correctly, the Gear Switch might be faulty and will require replacement.

 

How to Identify Signs of a Faulty Gear Stick

The most common symptoms of a faulty Gear Shift/Stick are:

• The vehicle does not move forward/backward with the pedal but works with remote control.
• The vehicle moves forward but not in reverse.
• The vehicle moves in reverse but not forward.

 

Troubleshooting a faulty Gear Shift/Stick:

• Before proceeding, ensure that all MainBoard/Speed Controller connections are secure, as this could also prevent the vehicle from working in forward or reverse. Refer to the MainBoard/Speed Controller troubleshooting guide to rule out any issues.
• Check that the gear stick wires are connected by removing the screws next to the gear stick and taking it out from the body to verify that the wires have not been dislodged.
• If the wires are connected correctly, the Gear Stick may be faulty and will require replacement.
• If the gear stick physically cannot go into forward or reverse, you will need to replace the gear stick.

 

How to Identify Signs of a Faulty On/ Off Switch

The most common symptoms of a faulty On/Off Switch are:

• Car does not turn on.
• Only the On/Off light comes on.
• You need to hold down the On button for it to stay on.

 

Troubleshooting a faulty On/Off Switch:

• The On/Off light (red light on the switch) does not come on when pressing it down.
• The button does not go into the ON position.
• The button does not stay in the ON position.

This is a straightforward visual diagnosis. If you observe any of the above symptoms, you will need to replace the On/Off switch.

 

How to Identify Signs of a Faulty On/ Off Ignition Barrel 

The most common symptoms of a faulty On/Off Ignition Barrel are:

• Car does not turn on.
• Lights and sound work, but the car won’t drive.
• Key won’t turn on the ignition.

 

Troubleshooting a faulty On/Off Ignition Barrel:

• Check if the wires have snapped off and need to be re-soldered. You can do this by removing the ignition switch or inspecting the dashboard to see if the wires are damaged or dislodged.
• Examine the key barrel for visible damage. If you find any damage, the entire barrel will need to be replaced.